Forum Discussion

Robert_'s avatar
Robert_
Contributing User
22 days ago
Solved

Pay item total not updating

On doing the weekly payrun this morning, when I changed the default ordinary hrs on a particular employee the total stayed as the default amount and did not change. I noticed this only because the net was different to last week with exactly the same hrs ,so was very lucky to pick up before updating and paying. Also it took an unusual time to complete the edit compared to previous pay runs.

I think MYOB should look into urgently as this has never happened previously

Thankyou for responding asap and hopefully not happening to other users? 

  • Robert_'s avatar
    Robert_
    19 days ago

    Thanks Isaiah for your prompt response

    I reviewed the standard pay details for the employee and nothing has changed in the setup. You can close this post so will check next week

    regards

    Robert

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    22 days ago

    Hi Robert_,

     

    Thanks for flagging that. Really lucky catch on your part!

     

    What you're seeing might be due to the Standard Pay settings on the employee's card file. Sometimes, if those hours or rates haven't been updated there, the pay run can still calculate based on the old setup, even if changes are made during the run. That could explain why the total didn't update as expected.

     

    Here's a handy link that steps through how to review and update the Standard Pay details: Review standard pay details.

     

    If things still seem a bit off after checking that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

  • Robert_'s avatar
    Robert_
    Contributing User
    19 days ago

    Thanks Isaiah for your prompt response

    I reviewed the standard pay details for the employee and nothing has changed in the setup. You can close this post so will check next week

    regards

    Robert

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