Feebie
28 days agoTrusted Cover User
Pay reversal not being seen to match up in transactions
Hi there we had an instance where an employee who is paid not by electronic banking, but by direct banking transfer thru the actual bank, was overpaid. The owner who processed the pay rang the emplo...
- 27 days ago
Hi Feebie ,
I see that the reversal won't match any of the transactions. Generally, the best way to process an overpayment is to create a pay run with just the amount of adjustments. Bank feed transactions are only designed to match transactions with the same values, so it's recommended to create the pay runs with how it happens in real life. If the overpayment was returned, you instead must create a pay run with the amount of returned value. I recommend reading through the article 'Fixing a Payroll Overpayment or Underpayment' for better insight regarding this.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve