Pay run not showing in STP
Hi I have a pay Run from January 2025 that is not showing in STP report, how do I fix this.
Thank you in advance.
Regards
Graham
Forum Discussion
I have notice the same thing in my STP report. All the pays being reported are O.00 balance. Yet all allocations match. I also have random dates in the STP with 0.00 dates which I have not done. When I print out Report it gives me a year to date report of each employee. Something is not right and im at a loss how to fix it
Hi PS-NSW,
That certainly is a bit of a hassle if the correct values are not being shown in ATO. If the software reports are correct, it usually means the pay itself is fine, it’s just how STP is showing it:
- First, in Payroll > Payroll reports, run Payroll activity and Payroll register for the period and for the year. If those match and include the pay, the numbers are right.
- Then go to Payroll > Single Touch Payroll reporting, choose the correct pay year, and Either Send the update event (or run a $0 pay run for the affected staff) and lodge it. Wait for Accepted, then check STP/ATO again.
STP can show $0.00 if it went up as an update event (it only updates YTD), if a pay item is set to Not reportable/To be assigned, or if the pay was done before STP was turned on or under the wrong payroll year.
If you’ve tried that and it’s still not right, the best bet is to reach out to support by creating a ticket on the My Account window or connecting with live chat through MOCA, our virtual assistant.
Regards,
Genreve
