Pay run not showing in STP
Hi I have a pay Run from January 2025 that is not showing in STP report, how do I fix this.
Thank you in advance.
Regards
Graham
Forum Discussion
Hey Lawncare500,
Really appreciate you laying out what your Accountant found and how it ties back to that missing STP pay run. With the thousand dollar gap showing up between the STP figures and the Summary of Payments report, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can trace exactly where that difference is coming from and make sure everything lines up properly on your end.
Cheers,
Doreen
Hi Doreen, I have done this over a week ago and still have not had a response, this is a very serious issue and should have a high priority.
Hi Lawncare500,
With how long your case has been sitting there without any movement, you’ve every reason to be chasing an update. I've flagged this directly with the team looking after your case and asked them to bump it up the queue. They're reviewing it now and you'll hear back as soon as they've finished their checks and confirmed the outcome.
Cheers,
Doreen
