Forum Discussion

Lawncare500's avatar
Lawncare500
Experienced User
2 months ago

Pay run not showing in STP

Hi I have a pay Run  from January 2025 that is not showing in STP report, how do I fix this.  Thank you in advance. Regards Graham
Lawncare500's avatar
Lawncare500
Experienced User
2 months ago

Hi Doreen, I have done this over a week ago and still have not had a response, this is a very serious issue and should have a high priority.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi Lawncare500,

 

With how long your case has been sitting there without any movement, you’ve every reason to be chasing an update. I've flagged this directly with the team looking after your case and asked them to bump it up the queue. They're reviewing it now and you'll hear back as soon as they've finished their checks and confirmed the outcome.

 

Cheers,

Doreen

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