This is still a current problem, I am having to check the last number before making Super payment and adjust it every time or the reference comes out at PS00001. Surely after all this time MYOB could have found a solution for this. I am using Account Right Plus Web Browser version
Hi kimray11,
Sorry this has been going on for quite a while. This issue with the Pay Super reference number has already been raised with our developers and they’re working on a fix. While I’m not able to share a specific timeframe for when that fix will land, it’s still a really good idea to check the reference number each time before processing the super payment, just to make sure it’s using the correct one. It’s also worth creating a support case via My Account so your account can be tagged as one of the affected users and you can be kept in the loop on updates.
Cheers,
Doreen
