Forum Discussion

L-Mac's avatar
L-Mac
Experienced Cover User
14 days ago

Pay Super report vs Pay Run report

I have been doing pay runs and paying super gradually and now paying and authorizing on same day. Process is working really well

Issue I have is that the reports DONT MATCH. Pay run report is showing under super payment as UNPAID yet when I go into the Super Payments screen, it is showing as "Completed" - it is erratic - so I have some that are recent as unpaid, some older that as showing unpaid and some in between that are showing "Complete". Any ideas why as no funds have been returned or question..

 

5 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 day ago

    Hi MThurston,

     

    Thanks for chiming in. The same UNPAID / Completed mismatch is part of the sync issue the team has already picked up between Pay Runs and Super Payments. If you lodge a support case via My Account, the team can add your account to the list so you’re kept in the loop on any fixes. 

     

    Cheers,

    Doreen

  • L-Mac's avatar
    L-Mac
    Experienced Cover User
    1 day ago

    Thankyou i have lodged a support case and to date have NOT heard anything, not even that they recognize my lodgement!

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago

    Hey L-Mac​ 

    We are experiencing a higher volume of requests at the moment which has resulted in a delay in getting back to you.

    In your My Account dashboard, if you click into Support on the top header and select 'View support requests', you'll be able to view the latest status of your request.

  • L-Mac's avatar
    L-Mac
    Experienced Cover User
    1 day ago

    All good I have already checked that out, first logged on 5/6/26, no update so far?

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home