Forum Discussion

Member

2 days ago

Pay Super

I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again.

Myob tell me that I need to contact the bank to find out why this is happening.

I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks.

Has anyone else had this problem and if so, how did you get it rectified so payments go through?

Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank.

Help please. I am at my wits end!

27 Replies

Jigna
Contributing User
2 days ago
Hi Chris,
I also have issue with one employee payment while i have checked her details but everything seems to be correct while other employees having same super is processed i have issues processing 1 single employee which has this error message displayed
ChrisMc
MYOB Staff
2 days ago
Hi
Do you have an error message you can share and at time of sending the super payments are there any errors at that point, as checking there is no errors with the employee superannuation details.
Thanks Chris