Payroll & STP not updating at the ATO

Hi erinbattams

Unfortunately the MYOB moderators cannot give a clear and concise explanation as to why the compliance of the feature that MYOB promotes ie compliant STP reporting to the ATO - is not working in a number of instances - as can be seen by the replies and the insistence that if the reports are OK you are good to do - um no. 

One theory that I do have is that when there is an MYOB error on the pay run function - ie you have a saved Pay Run and then try and go back to that pay run in a day or so, MYOB programming cannot cope with this action and in fact freezes and errors.  You then have to create a new pay run (re-enter all the information from your saved pay run).  This in turn does not, for some unknown reason, send the information to the ATO - whether it is because there are two pay runs with the same time frame on the MYOB system - who knows.

My solution was to amend the ATO BAS and/or the PAYG lodgement with the correct information and hope that at the end of the financial year that the correct payroll information (from the MYOB feature of compliant STP reporting) is received.

thanks

Hi erinbattams,

If your STP is showing zero and isn't aligning with the gross wages reported to the ATO portal, it might be due to a few things like incorrect pay run dates, needing an update event, or differences in reporting categories. It's important to go through payroll reports like the Payroll Register, Payroll Activity, and YTD Verification Report to spot where things aren't lining up. Check out this post that might be related to your query and see if it helps. 

If all your payroll reports look right but still don't match the ATO portal, the next step is to get in touch with our team directly. You can see all the available support options here.

Cheers,

Princess

Hello,

I also have a few pay runs that are showing as "accepted" however they are reporting a zero and the gross wages in myob do not match what is reported in the ATO portal, any suggestions to fix this?

Thanks so much Erin.

Hello RochelleC

Just wondering if you received a solution to the MYOB file not reaching the ATO for PAYG lodgement ?

thanks

cleanoptions

Hi Genreve_S 

Sadly you have completely missed the point of RochelleC and our query.

Nutshell:

MYOB not sending STP reporting (weekly or fortnightly) pay run (data file) information to ATO.

When monthly ATO PAYG is to be lodged and paid, the PAYG / Gross Amounts from the MYOB file has not been received by the ATO.

Simple - data link lost between MYOB file and ATO STP reporting.

Why ?

Hi cleanoptions, 

The payroll summary report bases its data on the pay runs in the software, while the payroll register report is based on the pay history inside each employee's card file. This pay history is then transferred to the YTD (Year-to-Date) Verification report, which is what will be sent to the ATO (Australian Taxation Office) instead of the STP (Single Touch Payroll) report.

As for activity statements, values are generally pulled from the chart of accounts based on how the activity statement was mapped. If your issue is specific to the business activity statement, I recommend checking how your account was mapped. You can read more about how the fields are populated from this link. However, if the business activity statement is mapped correctly and the values still do not match your file's GST reports, I recommend reaching out to the support team by creating a support ticket from the MyAccount window or live chat through MOCA. 

Regards,
Genreve

Hi RochelleC

I too am having the same issue.  I do not think that the MYOB moderators go any further than the MYOB reports - actually logging on to the ATO and lodging the monthly PAYG.  If they did, the would actually see what we are seeing on the ATO Business Portal.

The issue is that when lodging the monthly PAYG with the ATO the STP reporting is not showing that month's full gross payment $ value nor the PAYGW $ value - in our case, having not received the MYOB file for a fortnight's pay run.

This pay run does show in the pay runs section of MYOB with a total net pay $ value, but in the STP reporting section of MYOB Gross Payments is showing as $0 and PAYG Withholding is showing as $0 with a green "accepted".

It all may be very well that the MYOB reports are correct and correlate (including a pay run history) - but this does not answer the question as to why the MYOB file has not reached the ATO STP reporting portal ?

Further to this after sending an update event, the current payroll (last week) pops up in the bank transaction section of MYOB showing $0 value, and not being reconciled in the reconcile accounts section.

So MYOB moderators, there is plenty to worry about.

Can we too formally request a clear explanation as to why the ATO STP reporting is missing the MYOB file, that you so adamantly say not to worry about because the MYOB reports are correct ?

Also, if you do not know the answer please just advise the community - don't tell us to go off on a wild report goose chase - as the majority of people will have done everything in the power before they turn to the community for a solution.

Sending the update really does nothing in the whole scheme of things, it just creates further work for the client.

thx

Thankyou Genreve and Doreen

It still does not give me confidence as my accountant has also highlighted that the ATO does NOT have the correct details.  This means my PAYG component of my BAS is understated and it means my employee's wages are not correctly reported to the ATO.  I am not sure how I am to be comfortable accepting that MYOB reports are correct so everything is ok when the ATO information is incorrect and that is my concern as the ATO think i have reported incorrectly.   The update events does nothing to change the ATO's records.   Can I please have a clear explanation as to how the ATO records will be correct because neither my tax accountant or myself are happy with this status.

Thanks Doreen

My concern is that the pay runs are not showing at the ATO in my STP so it looks like while MYOB is correct, the STP has not transmitted and updated the ATO.  This is what i need to fix