Payroll & STP not updating at the ATO

Question

I have 3 pay runs that are showing on the ATO STP Portal as either

$0 balance x 2 payruns
Overtime components excluded x 1 payrun

They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report.

I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report.

I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting.

I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to.

Hoping you can assist so I can fix in this December quarter

doreen_p · Answer

Hi there RochelleC,
&nbsp;
The STP report line items may display as zero if the report treats the pay run as an update event, which usually happens when the pay date is earlier than the date the pay run was recorded. The STP report will automatically categorise the pay run as an update event in such cases. Since you payroll reports show correct figures, you won't have any issues with your data.
&nbsp;
Best regards,
Doreen

rochellec · Answer

Thanks Doreen&nbsp;My concern is that the pay runs are not showing at the ATO in my STP so it looks like while MYOB is correct, the STP has not transmitted and updated the ATO.&nbsp; This is what i need to fix

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