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MMAU's avatar
MMAU
Trusted Cover User
2 years ago
Solved

Payroll down?

Screenshot attached. Payroll down? We need to process pays. Please advise ASAP. We have tried multiple times, continue to receive this error.    EDIT: Working now. 
  • Isaiah_C's avatar
    Isaiah_C
    2 years ago

    Hi MMAU,

     

    Thank you for letting me know. I'm glad that it's now working. If you have any additional concerns, please feel free to post in our Community Forum.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

jobarb's avatar
jobarb
Contributing User
2 years ago

Hi Isaiah

 
The pay run was duplicated when the bank file was being prepared.  In effect there are 2 x transactions for each employee for the week.   The pay run total was $15709.44 but is coming up as $31418.88.  It all went pear-shaped when it came to filing with the ATO prior to preparing the electronic payment file.  There should only be 16 employees in the pay run.
 
 
Kind Regards
 
Joanne
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi jobarb, 

 

Thank you for the response and for the information. Please check your pay run history if the reports are duplicated as well and please let me know.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

  • jobarb's avatar
    jobarb
    Contributing User
    2 years ago

    Hi Sai

     

    Yes, it has doubled each pay in the pay run.

     

    Regards

     

    Joanne

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