Forum Discussion

tassonpa's avatar
tassonpa
Cover User
2 months ago

Payroll Error Message

Hello:   How do I correct the following error message received when I try to print payroll reports?   Something went wrong. Please try again or refresh the browser. Please try again. If the e...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi tassonpa,

 

Sorry to hear you're hitting that "Something went wrong, please try again or refresh the browser" message when trying to print your payroll reports. A couple of quick things you can try that usually do the trick:

 

  • Give it a go in a different browser or try incognito/private mode
  • Clear your browser cache and then jump back in
  • If you can, try using a different device or another user login, just to see if it's an access-related hiccup

If it's still being stubborn after all that, best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and the team can dig a bit deeper for you.

 

Regards,

Sai

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