Forum Discussion

afile's avatar
afile
Experienced User
15 days ago

Payroll for FY2026/2027

Have processed pay runs with todays date 01.07.2026 - but can not see them in STP to submit to ATO.

My UTC is correct.

How do we fix this ASAP? 

4 Replies

  • afile's avatar
    afile
    Experienced User
    15 days ago

    I got onto helpdesk and 55min later and a lot of frustration, they admitted there was an issue their end and were able to resolve it and I was able to process pays for new FY27. Nothing to do with ATO....it is always an MYOB issue!

  • NickObod's avatar
    NickObod
    Cover User
    15 days ago

    I've just done a manual pay. I will get on to MYOB tomorrow.
    I don't have the time or patience today.
    At least the staff have been paid.

    Thanks for the update. :)

  • I have the same issue. Cannot process payroll. I have finalised STP for last year, so not sure of the issue.
    ATO suggests it may be to do with the finalisation process...

  • JoseGomez2022's avatar
    JoseGomez2022
    Experienced User
    15 days ago

    Did they mention what was the solution in your case? I was told is an issue with the ATO. what a joke. after 1hr and 26 Min call.