Payroll on payslip vs in MYOB not matching

Question

2 issues1. Payroll balance displayed on staff payslip that they are auto emailed when payroll is done is consistently 1.2 hours more/higher than anywhere in live MYOB. If i download a fresh payslip it matches MYOB system/reports/payroll profile but their auto emailed one is always 1.2 hours more&nbsp;2. Same staff had 60.80 hours / 1.52 weeks annual leave owing as at 15th April. 22nd april payslip they had taken 30 hours / 0.74 weeks annual leave, then new balance showing was 30.40 hours / 0.76 weeks left???? Where's that extra 0.40 hours been deducted from??&nbsp;&nbsp;Then the next week 29th april they took another 30 hours leave, which this time the system counted as 0.75 weeks but the week prior it counted it as 0.74 weeks? So now they're left with 0.40 hours / 0.01 weeks annual leave.&nbsp;&nbsp;I can see why this staff isn't trusting us as the figures are all over the place?

doreen_p · Answer

Hi PaigeR,
&nbsp;
Totally get why your staff member’s confused by those numbers. With the leave balances jumping around, it’s worth doing a leave adjustment so the balance is correct going forward. Sometimes a past manual adjustment can cause exactly what you’re seeing. You can follow the adjust leave entitlements steps in this link to set their annual leave hours to what they should be now. For the pay slip showing extra hours, check the employee’s Standard Pay to see if there are any leave hours pre-filled there that might be stacking on top of what you enter each week. Clearing any unintended hours from Standard Pay often fixes those odd extra hours appearing on the emailed pay slips. If none of that lines up and things still look off, it’s a good idea to reach out to our team so they can dig into that specific employee and see what's happening. You can contact them on on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
&nbsp;
Cheers,
Doreen

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Payroll on payslip vs in MYOB not matching

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