I have just gone to do my quarterly BAS and the amount for payroll and PAYGW the ATO had was less than MYOB.After looking at the payruns I noticed 1 payroll week is not showing in the STP reporting.I have issued a $0 run but no change.How do I resend this payrun to ATO or add to STP? Thanks

Hi premierroses, Thank you for your response. We would like to help and address your concern effectively. We'll be reaching out to you via private message to request additional information about your concerns. Please keep an eye on your Community forum inbox. We'll continue to discuss your concern through that channel. Cheers, Princess

Hi premierroses, Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource. In this matter, if a payrun is reported correctly to the ATO, even if this is not showing on your STP reports, if your payroll register and YTD verification report are the same, then this should be included in your BAS reports. However, if you're reporting your BAS quarterly and this does not include one week’s payroll, I would suggest checking the pay period or the date of payment of the recorded pay run to see and ensure that the quarter BAS covers the recorded payment. Please let me know if you require any further assistance with this. I’m happy to help. Cheers, Princess

Hi premierroses, I hope this message finds you well. I would just like to check back with you regarding your concern you've recently posted about the payrun not showing on your STP reports to see if this issue has been resolved. Please let me know if you still need assistance with this. I'd be delighted to help you. Cheers, Princess

Hi, I'm not sure at this stage!! So in my payrun reporting there is a payrun for the 17/07/23 - 23/07/23 for $947.00 paid on the 24/07/23but in my STP reporting there is no 17-23 date only 24/07/23-24/07/23 paid on the 24/07/03 for $0 So what the ATO advised that I owed when I did my quaterly PAYGW was $947.00 less in wages and $85.36 less in PAYGW.I tried doing a $0 payrun but it didn't seem to update anything. Any suggestions appreciated!!

Hi, I'm having the same issue. I was new to MYOB and the first payrun did not go through smoothly. Submitted an update event twice on subsequent days after that payrun, which was way back in July and both times recorded as $0 amount for gross payments and PAYG withholding. But the attached YTD employee report from MYOB was correct. So, I thought it must have gone through even though event showed $0. But... when I did the quarterly PAYG, the pre-filled amount was less so I manually adjusted it to match what I had in MYOB. Looks like the update did nothing and ATO is still missing the STP event. How do I fix this?

Payrun not showing in STP reporting

secretary5244
Experienced User
13 days ago
MYOB keeps asking everyone the same questions and not actually providing the solution / fix. I am not sure why they cannot read the detail everyone is providing and need to have it repeated over and over again. MYOB users are running a payrun, reporting it through STP and then the STP report shows that payrun as $0 when the actual payrun clearly has a $ value. MYOB can you please advise ?
- Isaiah_C
  MYOB Moderator
  11 days ago
  Hi secretary5244,
  
  If the information provided by our moderator didn't resolve your issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.
  
  Regards,
  
  Sai
Princess_R
MYOB Moderator
2 years ago
Hi premierroses,

I hope this message finds you well. I would just like to check back with you regarding your concern you've recently posted about the payrun not showing on your STP reports to see if this issue has been resolved. Please let me know if you still need assistance with this. I'd be delighted to help you.

Cheers,

Princess
- premierroses
  Contributing User
  2 years ago
  Hi,
  
  I'm not sure at this stage!!
  
  So in my payrun reporting there is a payrun for the 17/07/23 - 23/07/23 for $947.00 paid on the 24/07/23
  but in my STP reporting there is no 17-23 date only 24/07/23-24/07/23 paid on the 24/07/03 for $0
  
  So what the ATO advised that I owed when I did my quaterly PAYGW was $947.00 less in wages and $85.36 less in PAYGW.
  I tried doing a $0 payrun but it didn't seem to update anything.
  
  Any suggestions appreciated!!
  - KHPsych1
    8 months ago
    Hi
    I also have this issue for a payrun in March, did you resolve it? I have tried reversing the pays and redoing them, still $0 gross payments. I cannot find a fix for this on myob at all.
Princess_R
MYOB Moderator
2 years ago
Hi premierroses,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

In this matter, if a payrun is reported correctly to the ATO, even if this is not showing on your STP reports, if your payroll register and YTD verification report are the same, then this should be included in your BAS reports. However, if you're reporting your BAS quarterly and this does not include one week’s payroll, I would suggest checking the pay period or the date of payment of the recorded pay run to see and ensure that the quarter BAS covers the recorded payment.

Please let me know if you require any further assistance with this. I’m happy to help.

Cheers,

Princess