Payrun not showing in STP report

Question

Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened.

In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close.

Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency

alarming1 · Answer

I have the same issue this morning. Processed payroll, sent report to payroll reporting and report isn't showing on STP!&nbsp;Payroll has been recorded but where has the report gone?Please fix!&nbsp;

brucemarlin · Answer

This also happened to me this morning. I processed 2 pay runs, they are showing in the Payroll Register Report and in the Employee Pay History, but not on the STP report.

They are not showing in the EOFY Finalisation report, and have not reached the ATO.

How can we send these completed payruns to the ATO via STP ?

brucemarlin · Answer

This is still occurring. None of my payruns today are going through to STP....Help!&nbsp;

princess_r · Answer

Hi rose6,
&nbsp;
I understand you're having trouble with your pay run not appearing in the STP report and encountering an error when trying to reverse a pay. I'm here to help.
&nbsp;
For the pay run not showing in the STP report, please check your payroll activity and register report against your YTD verification report. This ensures that even if the pay run isn't showing in STP, it is still recorded.
&nbsp;
Regarding the "Something went wrong" when reversing a pay, try this: open the employee record, go to the Payroll details section, then the Leave tab, and click Save. This action updates the background data, enabling the pays to be recorded. If the error persists after clicking Save, please clear your browser cache and try again.
&nbsp;
Feel free to post anytime you need further assistance.
&nbsp;
Cheers,
Princess

rose6 · Answer

thanks for your response. I did save the employee record and the error continued to happen. I need to create the ABA by tomorrow morning. Is there a solution? Do I need to restore the back up and rerun 200 employees pays?

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Payrun not showing in STP report

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