Holiday Pay YTD Paid on Payslips
I have had a look at the available template fields for our Payslips and cannot see a field for Holiday Pay YTD. We are wanting YTD Paid amounts for Holiday Pay to appear on our staff timesheets; does anyone know how this can be achieved with MYOB Account Right? Leave payments are separate and additional to gross and as such, this is causing issues for staff lodging tax returns off their final payslips (rather than ATO issued Group Certificates). And yes we know this is their mistake but anything we can do to avoid this situation from our end would be helpful. Thank you
Own vehicle cents per kilometre tracking
Has anyone found a way to enter/record own vehicle cents per kilometre allowances in a way that also allows you to report on how many have been paid per employee so we can monitor if someone is close to the 5,000km limit before the tax rate changes? We have the allowance set as an hourly item at the cents per km rate and the quantity in the pay entry screen is the number of kilometres. On the standard Payroll Summary report, we can see the total quantity paid to everyone but can't filter by employee. On the Payroll Activity Detail and Payroll Category Transaction reports, we can filter by employee but only get the dollar value. I guess we could manually divide by the rate to get the number of km but surely there's a way to get this onto a report? It's seems like it should be pretty standard for any software claiming to be payroll software. We don't use the browser version but I did check the report options there too. If there is a useful report there, I'm open to that suggestion too. The data is all there, I just can't get it onto a report. I've contacted support and was told it's not possible but I know there have been other instances where I've found workarounds so I'm hoping this brains trust will have a better answer. (Please don't suggest third party report providers - we'll just track it manually if it can't be done in MYOB.)ERROR - EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory
EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory Error Code comes up when attempting to alter 1 particular employee card file. Unable to change any details even Card ID due to this error. Unable to unlink from particular Payroll Category through Payroll Category or edit any information of the particular category. Only 1 employee is linked to the payroll category and error has only recently occurred. MYOB integrates with external EH Program and card file can no longer sync.
Pay Super error message
We have one employee who started recently. I paid the last bit of super for our previous employee but was unable to pay it for the new person. When I select the two super items in order to pay them the first one has an error. The message says that the fund can no longer receive payments through Pay Super and to select a different fund. However the second item for the same person is fine and no error occurs. Can you please advise what might be causing this and how to correct it?Employee pay showing as greyed out and not showing in reconciliation
An employee has been paid and it was was correctly processed with the ATO. When going to reconcile the account, the employee's pay doesn't show. And when in the Transaction Journal, the pay shows as greyed out and we are unable to change it. We think it may be an issue with the payment method being listed as Electronic instead of Cheque? Which we think means it is being held up in the Prepare Electronic Payments until we change it to cheque but looks like we cannot do so unless it’s reversed. In the Prepare Electronic Paymentstab, the pay in question appears but is greyed out. Her first ever pay from the previous week had no issues and it is showing on the reconciliation report. Could someone please advise what to do? We are reluctant to reverse the transaction in case it messes with everything and given that it has been correctly filed with the ATO.
Payroll error correction
We process weekly payroll through the timesheets. After processing the previous week's pay, I realized that his hourly rate needs to be changed. For example, during the pay week from September 9 to September 15, I applied a pay rate of $35, and he worked 20 base hours and 2 hours of overtime. However, his rate should be $37 per hour. I need to pay the difference in that rate. How do I make this adjustment? Thanks
Payroll entered after EOFY has zero amounts sent to ATO
I was behind on entering payroll. In early July, I entered the weekly payroll data for June with all correct periods and pay dates and non-zero amounts. When I check the STP report, the amounts sent to the ATO are all zero. Why is MYOB sending the wrong (zero) amounts and how can I fix this error?
