Employee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?
Payrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency
Reverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.
Holiday Pay YTD Paid on Payslips
I have had a look at the available template fields for our Payslips and cannot see a field for Holiday Pay YTD. We are wanting YTD Paid amounts for Holiday Pay to appear on our staff timesheets; does anyone know how this can be achieved with MYOB Account Right? Leave payments are separate and additional to gross and as such, this is causing issues for staff lodging tax returns off their final payslips (rather than ATO issued Group Certificates). And yes we know this is their mistake but anything we can do to avoid this situation from our end would be helpful. Thank you
Missing self-onboarding pdf
Hi There We are missing the button to view the self-onboarding pdf. We have successfully self-onboarding may employees and have been able to view the pdf afterwards. There was an update for AccountRight this morning and we haven't been able to view since then. Is there an issue/fix for this? Regards Angela
Payroll - Time sheets & Job details
Hi we are looking for a timesheet app for your construction staff to log in and place their timesheets and start finish to the job codes allocated in MYOB Is this possible in MYOB? We use the job feature to codes all invoices and expenses along with manually enter the time sheets but wanting for the staff to enter their own own start finish times and code to the app. Any help appreciated. Thank you Cindy
MYOB Teams
Hi, I have an issue with how this module has been developed. I am the Bookkeeper and the Payroll Manager for a number of sites. I have now installed the MYOB Kiosk at 2 childcare services and have appointed the 2 approving Managers. So far so good. What I have an issue with is that the approving manager's can't have access to the Admin Portal without having to have access to the company file. Big problem. An approving manager should have access to functions within the admin portal without having access to the MYOB company file. There's not enough flexibility to amend or add from the APP for the approving managers. This renders this system very inefficient in achieving payroll automation. For example, our staff bank their 2 X 10 minute paid break and take extra time at lunch time with many of them leave the site during their lunch break. The approving manager has no flexibility in adjusting this break time from the App, it has to be done from the Admin Portal, which they have no access to. Hence, they have to approve a time sheet which is not correct and then email payroll to ask them to adjust. It's not efficient at all. It's not as automated as I was hoping for and I think MYOB need to do better if they are going to provide this feature on their software. Not very happy to be perfectly honest.STP 2 verification report error
Hi , i hope someone can help me with this one. When i compare the STP2 Verification report to my accountright payroll summary report i have a difference. The difference is for an amount of $390.39 which i can identify as a Back Pay paid to 1 employee. This (Back Pay) is in the category for STP2 of Gross payments, why would it be missing off the STP2 Verification report. I have checked and the Payroll report send to STP on the day was accepted. This has me confused, does anyone have any ideas?
