Forum Discussion

LucyMik's avatar
LucyMik
Experienced Cover User
1 month ago

Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi All   We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine comp...
Heidi789's avatar
Heidi789
Contributing User
7 days ago

I posted this elsewhere two days ago and have been asked by Princess to add it to this thread, to keep it all in one place.

 

Paid super showing as unpaid

We implemented PayDay Super in October 2025 via MYOB AccountRight. For the July to September 2025 quarter, we had lodged and paid it via the ATO Small Business Superannuation Clearing House as normal (and have documented proof).

In preparing the STP Finalisation, it appears that the September quarter superannuation liability is erroneously marked as Unpaid in the Superannuation payments report.

I've come here to the community page to ask for advice, however I can see that others have had similar issues with paid super showing as unpaid over the past few years.

This is ridiculous! Has anything been done by MYOB to fix this? How are we supposed to maintain accurate payroll records?

  • Simon-C's avatar
    Simon-C
    MYOB Staff
    3 days ago

    Hi Heidi789​ 

    Thanks for the background and for having your SBSCH payment records on hand.

    To explain how this works: AccountRight's Superannuation Payments report only reflects super paid through MYOB's own Pay Super feature. It has no visibility of payments made through external channels — the SBSCH, a third-party clearing house, or directly to a fund — so any liability paid that way will continue to show as Unpaid in MYOB until it's reconciled in your file. This isn't a defect; it's a function of the payment happening outside MYOB entirely, the same way MYOB wouldn't know if you'd paid an invoice by handing someone cash.

    Here's what to do to clear the September quarter correctly:

    1. Reconcile your super liability account in MYOB to confirm which periods were paid via SBSCH and which, if any, are genuinely outstanding.
    2. Record that payment against the liability manually, rather than through Pay Super. Running it through Pay Super risks submitting a batch that includes a period already paid elsewhere, which can result in a double payment to the fund.
    3. We'd recommend switching to MYOB Pay Super so you have automatic visibility of your payments going forward. If and when you make that move, confirm your cut-off date with whichever method you're currently using, so there's no overlap between what's already been paid and what MYOB picks up from that point.

     

    If you work through the reconciliation and it's still not lining up, speak with an advisor who can look at your file directly rather than troubleshooting further here.

    https://www.myob.com/au/support/myob-business/payroll/paying-payroll-liabilities?productview=Browser

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