Forum Discussion

Louise678's avatar
Louise678
Experienced Cover User
9 months ago

Payslip email being bounced/not delivered

I have been using the same email address for 10 years with MYOB . For some reason my Payslip email is being bounced...as of 2 weeks ago. I am both an administrator and employee.  Can anyone help me f...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
9 months ago

Hi Louise678,

 

That does sound a bit odd, especially after using the same email for 10 years! There's actually another post that might help you sort this out. It covers a few common reasons why payslips bounce and what you can try to fix it: Payslip is undeliverable | MYOB Community.

 

If things are still playing up after that, it's best to have our team take a proper look. Just jump onto our live chat support via MOCA, our virtual assistant, and they'll help double check everything for you.

 

Regards,

Sai

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