payslips not printing pdf not downloading
I have business pro and the payslips do not email even though it says its emailed. I have switched emails to check but nothing. I also cant open the pdf to print them.
Forum Discussion
Hi bboys,
Sounds like you’ve been wrestling with this for a bit. A couple of quick things to try:
- Logo size is a common culprit. Try shrinking your logo image, upload it again in Settings, then try printing the payslip.
- Reply‑To email in Payroll settings: if it’s missing or invalid, the system can show “emailed” even though nothing actually goes out. Pop a valid address in there and resend from the pay run.
If it’s still playing up after that, flick us a support ticket via MyAccount, or jump on live chat with MOCA, our virtual assistant, and we’ll get it sorted.
Regards,
Genreve
