PaySuper and Change ABN
When attempting to process my first PaySuper run, it came up saying that one or more of the Super Funds selected are invalid. I attempted to process each employee one at a time and this failed fo...
Forum Discussion
Hi NaomiC8426,
I can see you’ve already put a lot of time into checking all the Super Fund details, and that’s a fair bit to work through.
We don’t often see an ABN change affect Pay Super processing, but in this case it does sound like it could be part of what’s going on, especially since you’ve already double-checked the fund details and even recreated the super funds. I also had a look at your support cases and noticed one of them has been waiting much longer than it should, which really isn’t good enough.
Because this one needs a proper look from our support team, I’ve followed it up from my side. I can’t lock in a timeframe just yet because the team is working through a high volume of cases at the moment, but I have given it a nudge and I’ll keep an eye on it to help make sure it gets the attention it needs.
Cheers,
Princess
