Forum Discussion
Hey, did you get an answer to your query?
I've just had the exact same issue. Called MYOB support, got no resolution after the usual 1 hr + on hold. Not her fault, but the person I was trying to speak to did not speak very good English and sounded a long way from Australia.
She directed me to the community forum. The last time I used this, I got no resolution either (different query). Not a big fan of MYOB right now....
From my experience, I've discovered that this is almost always because a NEW employee has been added and either a) they were added AFTER a pay run was created (no good) or b) there are details in missing in that new employee's profile.
The biggest problem is...the error message doesn't tell you wich employee has the error...I've just always deduced that it's a new one. I would then delete that employee from the pay run, process the existing pay run without them...and then create a NEW pay run just for that 1 employee (after I'd fixed whatever the issue was...usually a missing wage classification or something)
- HelenHolman3 months agoContributing User
magyarkuki Nope. Not the case for me. I make a point of not updating/changing ANYTHING once I start a payrun these days. With 50 employees, I'm not taking any chances.
Still a problem for me.