Hi all, I have a rejected STP payrun, I was advised that it would be corrected (ie upload to ATO) with the next payrun but when I check ATO STP and MYOB STP they differ by the exact values in that payrun.
I'd appreciate assistance on how to correct this - the MYOB figures in reports are correct.
Thank you, Alison
Hi Alison3000,
Thanks for checking both portals. What you’re seeing makes sense, it’s because there’s a rejected pay run in your STP report. It’s best to sort out any rejected reports before your next pay run to avoid more issues. No stress, since your payroll reports are spot on, we just need to fix the rejected one.
When a pay run is rejected, you’ll usually see an error code explaining why. Check the error details, correct any missing or incorrect business or employee info, then send an Update event to push the YTD totals to the ATO. After that, everything should line up.
Cheers,
Princess
