Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

Question

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Hi, is someone from MYOB able to assist?

My client has in excess of 73 employees. They are receiving the above error message when attempting to submit this week's payrun to the ATO via Single Touch Payroll using MYOB Business Pro.

What is the best way for me to submit a support request for MYOB to have a look at this?

shella_a · Answer

Hi stevepod,
&nbsp;
Thank you for your post.
&nbsp;
We appreciate your patience with this and we're sorry if you're having trouble doing the pay run of your employees. We suggest trying to do the pay run batch by batch if you have plenty of employees and see if we can do it without getting any error message. For example, do a pay run for the first 5 employees.&nbsp;
&nbsp;
Do let us know how it goes.
&nbsp;
&nbsp;
Cheers,
Shella

ekant · Answer

Hi Sheela, Please note that this is not a solution (to process in batches of 5) it is just a band-aid solution. I have been getting this error message again this week, We cannot be processing payroll of 50 employees every week in batches, so please find a permanent fix to this issue? Regards, Ekant.

stevepod · Answer

Hi Ekant,&nbsp;Have you managed to find an answer to solve this problem?&nbsp; At this stage, we are still getting the error.&nbsp; I have submitted a new support request to MYOB.&nbsp; Was just hoping you might have been supplied with a solution.&nbsp;Thank you.

ekant · Answer

Hi, Not yet, we have been processing in batches of 5-7 employees. It is a pain considering we do payroll for 55 employees weekly. It is really disappointing response so far from MYOB. Cheers, Ekant.

ekant · Answer

Is this working for you now? I am still having troubles getting to process all of them in one batch.

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Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

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