STP Reporting not reflected to ATO
Hi, I am new to MYOB and did our companie's first pay run in April 2026. Although the pay run was successful, however the STP reporting sent 0$ to ATO. Since then I have sent 3 updates, but all are...
Forum Discussion
Hi Joydeep,
Thanks for laying it all out clearly, and welcome to MYOB. I can also see why the closed case and the long hold time on the phone would’ve made this harder to get moving. I’ve checked your case and can see a reply with a workaround was already sent on 4 May 2026. It’d be really helpful if you could reply to that same case and attach screenshots of your Payroll Register, Payroll Activity, and YTD Verification reports. This way, the team can check what seems to be happening behind the scenes.
On the $0 STP side, this can happen when the date of payment in the pay run is set in the past. When that happens, it can be treated as an update event, which usually means it gets sent to the ATO as $0 in the STP report. You can check this link about reporting past-dated pays for STP for more info.
Cheers,
Doreen
