Hello,
just a question about the super clearing account in Myob, who is it managed by or is it not universal. I have an employee claiming his super is not going into his CBus account but nothing is bouncing back into our account. Is this possible and how do I find the missing payments? This has been happening for several months and CBus are adamant they dont have it
thankyou Kindly
Lucie
Hi GORRE,
I can see why this is worrying, especially after several months of not knowing where the contributions have gone while Cbus says they haven’t received them and no money has come back to you.
If you paid through MYOB Pay Super, payments are processed by SuperChoice, MYOB’s clearing house partner. To get this looked into:
If you used a different clearing house, contact that provider directly. You can read more in our guide to making super payments.
Regards,
Genreve
Thank you Genreve - appreciate that information. Money has not been returned to our bank account so I will contact the support team now I know where to find them! Thank you for helping me try and resolve the issue
Lucie
