First payment was made las Monday into Aware Super, it was authorised and it shows in MYOB as being paid and marked as successful in myob. The money has been withdrawn from our Bank the same day, but there is no payment in Aware super under the member, it's now been a week. Aware super can't check and said only MYOB can look into it. How do we know where funds are and that it is correct prior to making the next lot of payments today
Same here, though multiple different super funds have not received their monies. Processed on 3/7/26, monies out of the account the same day. How are we supposed to be compliant when MYOB are not passing on the funds?
Hi all,
Thanks for laying that out, and it’s completely understandable to want to know exactly where things are at before sending the next batch. As for super payments, MYOB doesn’t receive or hold the funds in this process. The clearing house debits the payment and then sends it on to the super funds. If the super payment was authorised on payday before the 4pm AET direct debit cut-off, the standard timing is:
After the money has left the bank account, there can still be a little more travel time before it appears under the member in the super fund. You can also check this Community Forum thread for a more detailed breakdown of the payment timeframes. If the payment still hasn’t reached the fund after that timeframe, you can reach out to our support team via the Contact Us page so they can check what’s going on with the payment.
Cheers,
Doreen
