Hi
I am having the same trouble with my super payments. I am MYOB business. I don't have any match options to clear my super as a whole payment. I can not allocate them to Super liability because MYOB automatically offsets the credit and debit in that account with each indervidules amount owing and paid from super. How do I clear the full payment that comes out of my bank and appears in my transactions.
Thank you
Hi BobbyLC,
That certainly is confusing. Since the super payment was made, it should appear to match the payment. If this was paid through Pay Super, the next step would be to go to Banking, open that bank transaction, and click Match transaction to look for the Pay Super payment in MYOB.
If nothing comes up, click Find and widen the date range a little. If it still doesn’t show, there may already be another transaction recorded or matched against it, so support would need to take a closer look. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
I have a similar problem. I did a pay super but forgot to change the drop down to the correct bank account therefore it is not matching, how do i fix this. it is saying it came out of 1-1000 Cheque account but the payment physically came out of 1-1500 Super and Tax
Hi Tyrelady,
Hi there, this usually happens when the Pay from account was selected incorrectly during the Pay Super setup, even though the money still came out of the correct bank account in real life. We’ve got a similar post here that should help: Incorrect bank account used when processing a super payt. In short, once the Pay Super payment is marked as completed, it can’t be edited or reversed in MYOB. The usual fix is to record a general journal to move the amount from the cheque account to the correct bank account in MYOB, so your records line up properly for reconciliation. If you’re unsure about the journal entry, it’s best to check with your accountant or bookkeeper first, just to make sure it’s recorded the right way in your file.
Regards,
Sai
