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Contributing User

3 months ago

Solved

Super Payment

I have processed a super payment using the Pay Super function. The status of that super payment is showing 'Complete'. But I could not find the actual payment from my client's bank account/statements...

Komal_S
4 years ago
Hi StephAOPE

In that case, please send us a private message with your product serial number and company file name so we can run some scripts to check what the issue is.

Isaiah_C

MYOB Moderator

3 months ago

Hi karmun,

If the Pay Super payment status is showing as 'Complete,' it means MYOB has successfully processed the payment, and the funds should have been deducted from your nominated bank account. If you can't see the transaction in your bank statement, it's best to contact your bank to confirm the payment and ensure the correct account was used for super payments.

Regards,

Sai

karmun

Contributing User

3 months ago

Thanks for your input

Earl_HD
MYOB Moderator
3 months ago
Hi karmun,

Feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl

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Payment","id":"message:887832","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:307139"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:887832"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:887832"},"body@stripHtml({\"truncateLength\":200})":" I have processed a super payment using the Pay Super function. The status of that super payment is showing 'Complete'. But I could not find the actual payment from my client's bank account/statements...","body@stringLength":"523","rawBody":"

I have processed a super payment using the Pay Super function. The status of that super payment is showing 'Complete'. But I could not find the actual payment from my client's bank account/statements.

I do not have this problem in the past. Payment have always been direct debited from the bank account once super payment processing is complete.

Any idea why the super payment is not presented in the bank, but showing as 'Complete' in the Pay Super window?

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Thanks for your input

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Thanks for your input

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi karmun,

Regards,

Sai

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Hi ,

Regards,

Sai

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Hi karmun,

Feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl

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