Forum Discussion

karmun's avatar
karmun
Contributing User
30 days ago
Solved

Super Payment

I have processed a super payment using the Pay Super function. The status of that super payment is showing 'Complete'. But I could not find the actual payment from my client's bank account/statements...
  • Isaiah_C's avatar
    Isaiah_C
    30 days ago

    Hi karmun,

     

    If the Pay Super payment status is showing as 'Complete,' it means MYOB has successfully processed the payment, and the funds should have been deducted from your nominated bank account. If you can't see the transaction in your bank statement, it's best to contact your bank to confirm the payment and ensure the correct account was used for super payments.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
30 days ago

Hi karmun,

 

If the Pay Super payment status is showing as 'Complete,' it means MYOB has successfully processed the payment, and the funds should have been deducted from your nominated bank account. If you can't see the transaction in your bank statement, it's best to contact your bank to confirm the payment and ensure the correct account was used for super payments.

 

Regards,

Sai

karmun's avatar
karmun
Contributing User
30 days ago

Thanks for your input

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    30 days ago

    Hi karmun,

    Feel free to post again if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

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