Forum Discussion

Naresh_M's avatar
Naresh_M
User
2 years ago
Solved

Super Payments still shows Processing Payment

Hi. I have made a super payment for the September quarter. This has been deducted from the bank account. However, the status in MYOB still shows Processing Payment. Please advise if this is correct a...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Naresh_M,

     

    Thanks for reaching out. 

     

    If the payment has not been updated to 'Completed', please let me know the last 4-digits of your serial number so I can check this for you. 

     

    Regarding your last query, you no longer have to download the .CSV file and upload it to the super portal. The new Pay Super feature automatically pulls the employee's super contributions from the pay runs into the Pay Super screen ready for you to make payment. 

     

    Do let me know if you had any further queries with that.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi Naresh_M,

 

Thanks for reaching out. 

 

If the payment has not been updated to 'Completed', please let me know the last 4-digits of your serial number so I can check this for you. 

 

Regarding your last query, you no longer have to download the .CSV file and upload it to the super portal. The new Pay Super feature automatically pulls the employee's super contributions from the pay runs into the Pay Super screen ready for you to make payment. 

 

Do let me know if you had any further queries with that.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Naresh_M's avatar
Naresh_M
User
2 years ago

Thanks for your reply. The status did eventually change to Completed after a few days and the payments have reached the related sper accounts.

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