Hi,
I have a client who has a new employee who has nominated a Superannuation Fund that is not included in the MYOB list of Superannuation Funds. The Client has confirmed the details of the Fund with the Fund. The onboarding form showed a different name but the correct ABN and correct USI, but the client gets an error when trying to pay this Fund. Error is "Fund No Longer Accepting Contributions"
Hi MJ19153,
Thanks for describing your issue in your post. If the ABN and USI are correct, the different fund name may be due to a recent fund-name update, rather than the fund no longer accepting contributions.
Please confirm the fund’s current name, ABN, and USI with the fund or through the ATO Super Fund Lookup. Then go to Payroll > Payroll settings > Superannuation funds and search using the fund’s short name or USI. If the matching fund appears, select it and assign it to the employee.
If it still doesn’t appear, it's best to connect with our support team so they can help check the Super fund details.
Regards,
Genreve
Hello Genreve_S
Expanding on this scenario, with Pay Day super the time for resolving this has narrowed to 20 days and MYOB needs to have an appropriate mechanism in place as a provider of payroll software to ensure employers can meet their super obligations in a timely manner.
Connecting with the support team and lodging a ticket is not a satisfactory solution unless MYOB's response time is no more than a few days (noting my ticket for this problem has been outstanding 12 days). If employers start getting fined for late payment of super because MYOB fails to facilitate on time payment then that would be a very negative customer experience.
Hi Robert_AVA,
I completely understand the worry here, having only 20 days to hit your super deadline is cutting it close. I’m sorry that no one has gotten back to you over the past 12 days.
If you need help urgently, you can call us or start a live chat to speak with someone sooner. Head to our Contact page for more details.
Cheers,
Princess
