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SAMIP's avatar
SAMIP
6 months ago
Solved

Superannuation Payment error

Hi,   I have received this error while processing superannuation payment.   "One or more super funds selected is inactive and can't accept payments. Find out more"   After this error requ...
Super payment
Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hi there SAMIP,

 

Checking the super fund details and verifying the ABN using the ATO's super fund lookup tool is a great start. Since you're still experiencing the error, I'd recommend recreating the super fund and linking it to the employee. Once done, try processing the super payment again. You can also check this link for detailed steps.

 

Best regards,

Doreen

SAMIP's avatar
SAMIP
6 months ago

Thanks Doreen, This worked.

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Payment error","id":"message:881940","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:163015"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:881940"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:881940"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n   \n I have received this error while processing superannuation payment. \n   \n \"One or more super funds selected is inactive and can't accept payments. Find out more\" \n   \n After this error requ...","body@stringLength":"583","rawBody":"

Hi,

\n

 

\n

I have received this error while processing superannuation payment.

\n

 

\n

\"One or more super funds selected is inactive and can't accept payments. Find out more\"

\n

 

\n

After this error requested stapled superfund from ato and also confirmed details of superannuation fund with employee, also checked on Superfund lookup the fund is active (AWARE SUPER FUTURE SAVER). The details are correct and still not able to process it.

","kudosSumWeight":0,"postTime":"2024-10-30T10:19:27.386+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Super payment","text":"Super payment","time":"2021-10-05T13:26:33.085+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:881940_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":82},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:881940":{"__typename":"Conversation","id":"conversation:881940","solved":true,"topic":{"__ref":"ForumTopicMessage:message:881940"},"lastPostingActivityTime":"2024-10-30T13:00:00.160+11:00","lastPostTime":"2024-10-30T13:00:00.160+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:881940":{"__typename":"ModerationData","id":"moderation_data:881940","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:881940_1":{"__typename":"Revision","id":"revision:881940_1","lastEditTime":"2024-10-30T10:19:27.386+11:00"},"ForumReplyMessage:message:881962":{"__typename":"ForumReplyMessage","id":"message:881962","conversation":{"__ref":"Conversation:conversation:881940"},"author":{"__ref":"User:user:163015"},"revisionNum":1,"uid":881962,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"subject":"Re: Superannuation Payment error","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:881962"},"parent":{"__ref":"AcceptedSolutionMessage:message:881957"},"body":"

Thanks Doreen, This worked.

","body@stringLength":"34","rawBody":"

Thanks Doreen, This worked.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi there SAMIP,

\n

 

\n

Checking the super fund details and verifying the ABN using the ATO's super fund lookup tool is a great start. Since you're still experiencing the error, I'd recommend recreating the super fund and linking it to the employee. Once done, try processing the super payment again. You can also check this link for detailed steps.

\n

 

\n

Best regards,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-10-30T12:15:02.773+11:00","lastPublishTime":"2024-10-30T12:15:02.773+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":120},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:881940/message:881957","readOnly":false,"editFrozen":false,"body@stringLength":"886","rawBody":"

Hi there ,

\n

 

\n

Checking the super fund details and verifying the ABN using the ATO's super fund lookup tool is a great start. Since you're still experiencing the error, I'd recommend recreating the super fund and linking it to the employee. Once done, try processing the super payment again. You can also check this link for detailed steps.

\n

 

\n

Best regards,

\n

Doreen

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