Forum Discussion

SAMIP's avatar
SAMIP
2 months ago

Superannuation Payment error

Hi,   I have received this error while processing superannuation payment.   "One or more super funds selected is inactive and can't accept payments. Find out more"   After this error requ...
Super payment
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi there SAMIP,

     

    Checking the super fund details and verifying the ABN using the ATO's super fund lookup tool is a great start. Since you're still experiencing the error, I'd recommend recreating the super fund and linking it to the employee. Once done, try processing the super payment again. You can also check this link for detailed steps.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi there SAMIP,

 

Checking the super fund details and verifying the ABN using the ATO's super fund lookup tool is a great start. Since you're still experiencing the error, I'd recommend recreating the super fund and linking it to the employee. Once done, try processing the super payment again. You can also check this link for detailed steps.

 

Best regards,

Doreen

SAMIP's avatar
SAMIP
2 months ago

Thanks Doreen, This worked.

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