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design_jpe's avatar
design_jpe
Contributing Cover User
3 years ago
Solved

Superannuation payment error

Hello

 

I am trying to process superannuation for a new employee.  Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the error message"You need to enter a valid employee membership number for this employee".

 

I have now confirmed thier super fund details and member number, however I am receiving the same error message.

 

Does anyone know how to resolve this?

 

Thanks 
Matt

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

4 Replies

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  • design_jpe's avatar
    design_jpe
    Contributing Cover User
    3 years ago

    Thank you Melisa

     

    Adding in the missing zero did the trick!

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi design_jpe, 

     

    Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you. 

  • design_jpe's avatar
    design_jpe
    Contributing Cover User
    3 years ago

    Hi Melisa

     

    Thanks for the reply.  Super details are:

     

    CFS Firstchoice Personal Super

    FSF0217AU/FSF0217AU

    ACN 26 458 298 557

     

    Cheers

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

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