Superannuation Payments

Hi cleanoptions,

Thanks for testing out all the possible workarounds. The error “One or more super funds selected is inactive and can't accept payments” is usually the system yelling that something in the chain is inactive, even when everything looks fine on your side. First thing to rule out is the ABN you’re paying super from. If the ABN is cancelled or inactive, Pay Super will keep blocking the whole batch. It’s worth getting our team to check the status and help update it if needed. If the ABN is all good, it’s almost always one rogue fund in the batch. Try running the payment in smaller chunks until you hit the one that triggers the same error. Since you've mentioned that SMSF details are all updated, it's best to check this one out with the team. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. 

Cheers,

Doreen

thanks Doreen_P​ - have now submitted a case via My Account 

Doreen_P​ 

update - no reply from MYOB support team to date.

I have narrowed it down to one super fund - Living Super - and all details confirmed and supplied by the fund are correct;  ABN, USI and member number.

Hi cleanoptions,

Sorry you haven’t had a response yet. Thanks for the update, and for narrowing it down to Living Super and double-checking all the details. We’ve tagged the team that’s handling your case so they can review this new info and get a response back to you.

Cheers,

Doreen