I have just started using the pay super. I have an employee who has retired. After, the final pay was completed superannuation was returned for this now inactive employee. I have found "returned superannuation contributions" instructions, but I can't record a pay to reverse the super, as the employee is no longer employed. What can I do?
Hi freightdepot,
Thanks for explaining what’s happened, I can see how this would be confusing, especially since the employee is already inactive. You’ll need to reactivate the employee card first, then follow the steps in this help article for returned super contributions: Returned superannuation contributions.
If you run into any trouble after reactivating the employee, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
