Hi VVV973,
Thanks for sharing the screenshots, they help paint the picture clearly. If the Super Payments area shows completed, the funds have left your bank account, and the employees have already received the contribution, that points to the payment itself having gone through successfully. If the Pay Run area's still showing something different, it’s best to reach out to our team so they can check that status mismatch more closely. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen