Hi Brendan_Kew,
That does sound like the new file may not be recognising the previous STP connection.
This usually comes down to the STP setup in the new file. If you were reporting from Payroll Only earlier in the same payroll year, I’d check the ATO settings and make sure the previous BMS ID was carried over properly.
You can check the BMS ID in ATO Online Services by going to Employees > STP reporting, opening one of the accepted reports from the old software, and copying the BMS ID shown there.
If that wasn’t carried across into MYOB, it can make it look like the ATO link is missing. If the BMS ID is already there and it’s still not working, our team will need to take a closer look at the old file details. You can reach us by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Thanks Genreve
I did print out from my ATO portal access their stp report info and can see the BMS ID that applied and should still apply ongoing.
All will become clearer I think when I try to do my next payrun in the next few days (the first after transitioning from Payroll Only to Business Lite ) but I do have the BMS ID
I am grateful for the offer of further support if needed
cheers
Brendan
