Unable to access PaySuper

Question

Have a client using MYOB Business Pro, previously on accountright.&nbsp; His wife passed away.&nbsp; It's her email etc on the account and she was the owner.&nbsp; Email has gone, can't access authenticator, bank accounts have changed, so cannot get in and change/verify anything.&nbsp; Daughter does the books, but she's a user only.&nbsp; Client has changed file to MYOB Business pro but all existing details came with it.&nbsp; Is there anyway to fix this apart from creating an entirely NEW file with no connection to the old one?&nbsp;

doreen_p · Answer

Hi nlucas,
&nbsp;
I’m sorry to hear about your client’s wife passing, and with the account still under her details it'd be tough to access anything. You can update the ownership and file access by filling out the form provide through this link. Once that’s submitted, our team can shift everything over without needing to create a new file.
&nbsp;
Cheers,
Doreen

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Unable to access PaySuper

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