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NickyS1's avatar
NickyS1
Experienced User
1 year ago
Solved

Superannuation Payable incorrect in Dashboard

Hi,   The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available.  It appears to be the sum of the total PAYGW + the super payable, e...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi NickyS1, 

     

    Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

Wynn's avatar
Wynn
Experienced Cover User
3 months ago

The super figure on dashboard shows all the super payable from the last time the file financial year was rolled over i.e. 1/7/2024 (we don't rollover the financial year until we get closing GJ entries from our accountant). 

It Dashboard super figures do not show any payments deducted - for the last 18 months! So it's a very scary figure that says it needs to paid.

Why are super payments not deducted?

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi Wynn,

 

I totally get it, that figure on the dashboard would spook anyone.

Every file is a bit different, but there are two common reasons why Super doesn’t look like it’s being “deducted”:

  • You’ve been paying super outside the Pay Super window, so the file doesn’t automatically record the payment against the liability.
  • One or more super pay items are linked to the wrong liability account.

A quick fix to try:

  • Check the linked payable account on every super pay item and make sure it points to your Superannuation Payable liability (2‑xxxx).
  • If you’ve paid super outside MYOB, record it in the file using either:
    • Spend Money to Superannuation Payable; or
    • a Journal (Debit Superannuation Payable, Credit your bank), dated the day you actually paid it.

If neither of those explains the 18 months showing on the dashboard, best to let us take a closer look. You can log a support ticket via My Account, or jump on live chat with MOCA (our virtual assistant) and ask for a human.

 

Cheers,

Genreve

  • Wynn's avatar
    Wynn
    Experienced Cover User
    3 months ago

    Hi Genreve,

    Also, I've checked the journals and for example the Super Guarantee is linked to an 6-5120 Super expense account and 2-1502 Employee's Super.

    Is that correct? I cannot see anything wrong with it.

    As per my previous reply, I pay super through "Pay Liabilities".

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      3 months ago

      Hi Wynn, 

       

      Yep, SG linked to 6‑5120 (expense) and 2‑1502 (Employee’s Super liability) shouldn't have any issues. The key is that every super pay item also points to 2‑1502, and that your Pay Liabilities payments are posted to 2‑1502 as well. If either of those isn’t true, the super balance won’t drop as expected.

      Quick checks:

      • Open your super pay items (SG, employee additional, employer additional) and make sure the Linked payable account is 2‑1502 on all of them.
      • Open your last Pay Liabilities transaction and confirm the allocation line is coded to 2‑1502 (not PAYG or another liability).
      • Run the Superannuation payments report (from your opening balance date) and compare it to the GL for 2‑1502 to spot any miscodings or gaps.

      If those line up and it’s still off, it would be best to reach out to our support team to look into it deeper. 

       

      Regards,
      Genreve

      • Wynn's avatar
        Wynn
        Experienced Cover User
        3 months ago

        Hi Genreve,

        I'm quite irritated that you're replying on a subject that says it's solved!

        • Anyway, I've checked transactions, and the Director's super is coded to 2-1496 which it's been forever and a day. I don't know why that was set up like that. No doubt a previous accountant in the past had a reason. Is this one reason why some of it is not showing as paid? So MYOB cannot be coded to pick that up in reports? But actually MYOB is not showing any super at all as being paid.
        • Other payroll is all put to 2-1502 Employees super for all of the employees from at least 1 July 2024 (and beyond) but MYOB Dashboard is not picking that up as paid, either.
        • The Report "Payroll Categories - Payroll Summary" from 1/7/2025 (not our opening balance date which is 1/7/2024) shows totals of Super similar to the dashboard amount owed. But 90% of that is PAID so the heading on the Dashboard of "Super Payable" - yes it roughly matches the Financial year TOTAL super but most of it's paid. It is NOT showing the OUTSTANDING BALANCE.
        • Employee Additional (no longer in use) was linked to 2-1530 Employee Additional after tax, pre 30/06/2025.
        • Employee Salary Sacrifice (no longer in use) was linked to 2-1569 Salary Sacrifice - in the employee's name also pre 30/06/2025.

         

        I hadn't noticed it before as I rarely use the web browser file and rarely analyse the Dashboard.

         

        This has wasted heaps of my time. 

         

        Why should i reach out to Support when it seems your software is the problem? MYOB has added in the fancy Dashboard. I can manually see what's not paid by doing reports from the desktop computer, and by using the "Pay Liabilities" function in the desktop version of AccountRight (don't wreck it). But why cannot we see the right figure in the dashboard?

        Surely your team can work it out how to get the unpaid figure in the dashboard, corrected? 

         

  • Wynn's avatar
    Wynn
    Experienced Cover User
    3 months ago

    Hi Genreve,

    I've paid super through the "Pay Liabilities" window. i.e. using the desktop version: "Payroll" "Pay Liabilities", tick the superfund/payroll category item and pay it (from a No. 1 account/category but not the main cheque account).

    Surely using the "Payroll" then "Pay Liabilities" then choosing from the dropdown list: "Liability Type - Superannuation" should have allocated the amounts paid correctly???
    I didn't do anything extraordinary.

    Regards

     

     

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