Forum Discussion

ccwpayables's avatar
9 months ago

Unpaid Bills Report - failed to load

Since last week, I have been unable to open the unpaid bills report on one of the businesses I am working with. Failed to load the report is the message that keeps popping up. I can load all other reports in this business and the same unpaid bills report in other businesses.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi ccwpayables

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties in producing the report in your file. There are a lot of possible reasons why this error message appears. I recommend trying to run the report in a shorter date range. You can also export your chart of accounts and re-import it to refresh how the accounts are laid out. 

     

    If none of these two fixes work, let us know and we'll help further.

     

    Thanks,

    Genreve

    • I am not the creator of the MYOB files so I am unable to export the chart of accounts. I can't try running the report in a shorter time frame because the page for the report doesn't even load.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi ccwpayables

         

        Thanks for the response and the information you've provided so far.

         

        To help further with your concern, I will send you a private message to collect data regarding this error. 

         

        In the meantime, feel free to create a new thread if you require any other assistance.

         

        Thanks,
        Genreve