Forum Discussion

ODaveyO's avatar
ODaveyO
8 months ago

An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

I am trying to change my invoice template.  The image size and all details are definitely correct. This error keeps coming up whenever I try to save the changes I've tried clearing the cache withou...
  • Shella_A's avatar
    Shella_A
    7 months ago

    Hi Mike_James, 

     

    Thanks for reaching out. I get that you're facing issues with your GST number not being visible on your invoices, and this is affecting your operations. However, there's no need to worry; I've already escalated this as a high-priority case, and a resolution is actively being worked on. You can be confident that this will be resolved as quickly as possible.

     

    In the meantime, feel free to post anytime you need more help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

ODaveyO's avatar
ODaveyO

Hi Genreve

 

I've cleared the cache and also checked the business settings on this account which is complete and hasn't been changed.

The error message is still appearing 

Any other suggestions?

 

Thanks 

 

Dave 

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi ODaveyO, 

 

Thanks for the response. 

 

Upon further review this morning, it appears that this issue has been identified and escalated to our development team just yesterday. It is currently marked as a high priority and they are actively working on a resolution. Please be assured that this will be fixed as soon as possible.

 

In the meantime, if you need help with anything else, please don't hesitate to create a new thread.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,

Genreve

  • lk64's avatar
    lk64
    7 months ago

    Hi there, I am also having this issue. 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi lk64,

      Thanks for your post, and welcome to the Community Forum!

      If you encounter this error, you can fix it by deselecting the "GST number" option under Header Information in Your Business Details. Keep in mind that the "GST number" will still be visible on the template. You can refer to the attached image for guidance. Additionally, we recommend clearing your browser's cache and history to prevent any browser-related issues.



      Feel free to post again, we're happy to help!

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      Regards,
      Earl

      • lk64's avatar
        lk64
        7 months ago

        Hey that didn't work. I want the GST number to show up on my invoice. 

         

        I have tried uploading a header image instead that has my business details including GST number the same error message appears.

         

        It must be a bug. Can you let me know when its fixed as I already had a customer complain that my invoices don't have my GST number on them. I can't fix it and don't want an unhappy customer.

         

        I've attached a screen shot (have not included my business details for security reasons but this is a shot from  when I have tried to click save and have a header image attached.

         

        Thanks,

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