I am trying to set up a new employee and on the browser, I'm getting this error in the Create Employee screen. Shouldn't error messages actually tell you what the problem is so you can fix it?
Would love this solved asap as I need to pay him today and would prefer not to have to start over in the Desktop!
Hi georgieh,
Fair question, some errors are easy enough to sort out with a few quick steps, but this one looks like it needs our team to jump in, especially if you’ve got multiple files linked to your account.
The EmployeePayrollDetails_StandardPayListOutOfSync error can sometimes need a few checks and fixes behind the scenes on the affected file, so the best next step is to get in touch with our team directly. You can do that either by phone or through live chat in our virtual assistant, MOCA, and they’ll help get things back on track from there.
Cheers,
Princess
Thanks Princess,
My last request to the MYOB team (for a different issue) has remained unanswered since the 1st of June.... Case #------- if you have any access to that! Doesn't fill me with much confidence!
Georgie
Hi georgieh,
Thanks for following up, and I understand your concern.
I’ve checked the case and can see that it’s already in our team’s queue. At the moment, the team is still working through older cases first, but once this case is assigned to one of our team members, you’ll receive an email update straight away.
We appreciate your patience in the meantime.
Regards,
Earl
I'd just like to note this has just happened to me again, so once again I have wasted my time setting someone up, only to have to start over in the desktop.
