applying debit (credit) to supplier invoice

Question

Whenever i try to apply a debit to the correct invoice if the two values are identical myob rejects entry saying. 'The total Amount applied can't be greater than the Debit amount'. but the values are identical. if i apply the debit to a different greater value invoice it deducts the debit and leaves the remaining balance still outstanding which is a fix... but that feels like a cheats way out as i am not applying the debit to the correct invoice

thnx for your assistance

Sue

chrismyob · Answer

Hello&nbsp;Suengoo&nbsp;
&nbsp;
Can you please confirm that on the invoice, you have the item unit price set as a negative? Could you please set the unit price to a positive number, and change the number of units to the negative in this case.&nbsp;
&nbsp;
Or if, this invoice was created from a document from the intray and the amount is the same, there are some cases&nbsp;when a transaction is created from it the total amount will be 1 cent less than on the document, if this is the case you will need to manually update the transaction with the additional 1 cent.
&nbsp;
Otherwise, I can suggest clearing the browser cache and attempting to allocate again.
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Please let me know how you go.

suengoo · Answer

the invoice comes thru as an integrated system .... both the unit price and quantity were automatically negative, i changed the unit price to positive and got the attached message&nbsp;&nbsp;

suengoo · Answer

it looks like it was coming through automatically as you had described .. i have tried clearing the cache previously and also using safari instead of google as my browser.&nbsp;

chrismyob · Answer

That would be because you have set the Discount % to be 200, which is causing the error in this screenshot,&nbsp;Can you please confirm that When the number of Units is set as negative, the unit price is positive that the total amount comes as negative, are you able to apply the debit to the invoice.Or is the original error still popping up when this is happening?

suengoo · Answer

correct.&nbsp; &nbsp;the invoice comes in with negative qty and positive unit price and it doesnt work.&nbsp; &nbsp;that screen shot came about cos i changed the actual total price from negative to postive instead of the unit price resulting in the 200% and a debit that was positive instead of negative.....&nbsp; &nbsp;when i have -ve qty and positive unit price it definately doesnt work.....

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applying debit (credit) to supplier invoice

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