Forum Discussion
Hello Suengoo
Can you please confirm that on the invoice, you have the item unit price set as a negative? Could you please set the unit price to a positive number, and change the number of units to the negative in this case.
Or if, this invoice was created from a document from the intray and the amount is the same, there are some cases when a transaction is created from it the total amount will be 1 cent less than on the document, if this is the case you will need to manually update the transaction with the additional 1 cent.
Otherwise, I can suggest clearing the browser cache and attempting to allocate again.
Please let me know how you go.
- Suengoo3 years agoExperienced User
the invoice comes thru as an integrated system .... both the unit price and quantity were automatically negative, i changed the unit price to positive and got the attached message
- Suengoo3 years agoExperienced User
it looks like it was coming through automatically as you had described .. i have tried clearing the cache previously and also using safari instead of google as my browser.
- ChrisMYOB3 years agoFormer Staff
That would be because you have set the Discount % to be 200, which is causing the error in this screenshot,
Can you please confirm that When the number of Units is set as negative, the unit price is positive that the total amount comes as negative, are you able to apply the debit to the invoice.
Or is the original error still popping up when this is happening?- Suengoo3 years agoExperienced User
correct. the invoice comes in with negative qty and positive unit price and it doesnt work. that screen shot came about cos i changed the actual total price from negative to postive instead of the unit price resulting in the 200% and a debit that was positive instead of negative.....
when i have -ve qty and positive unit price it definately doesnt work.....
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