Forum Discussion

Guvna2323's avatar
Guvna2323
Contributing User
1 year ago
Solved

Blacklisted email address

Hi   I am having trouble sending an invoice to a client. Can I get the email address unblocked please? The error message is: Diagnostic-Code: smtp; 550 Rejected by header based manually Blocked S...
  • Guvna2323's avatar
    Guvna2323
    1 year ago

    Hi Genreve

     

    I have just finished a call with one of your team to sort out another issue and it seems it was a blacklisted email address on your end!

    The problem has been rectified 

     

Guvna2323's avatar
Guvna2323
Contributing User
1 year ago

Hi Genreve

 

i have been in contact with the IT department today and they were were confident there was nothing they could do. They could not see the accountright@apps.myob.com being rejected.

i have multiple different clients (6) at the same business and the email addresses are all accepted except one. 
I have used this email address for 6 years before I started on myob 

 

cheers mick

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi Guvna2323, 

     

    The error you're experiencing isn't something that can be resolved by your IT personnel. It is related to your recipient's email services, so they need to check it on their end. As you mentioned, this issue only occurs with one client.

     

    Regards,
    Genreve

    • Guvna2323's avatar
      Guvna2323
      Contributing User
      1 year ago

      Hi Genreve

       

      I have just finished a call with one of your team to sort out another issue and it seems it was a blacklisted email address on your end!

      The problem has been rectified 

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        1 year ago

        Hi Guvna2323,

        We're glad to hear that your issue is now resolved by our phone support team. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

        Regards,
        Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.