Blacklisted Email check
I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted? The b...
Forum Discussion
How can we check to see if our email is blacklisted ?
Hi PaulAE,
Thank you for your post and welcome to the community forum! I understand that you would like to know if your email is blacklisted. I'll be happy to check it for you, please check my private message and reply to my message with the email address that you would like us to check.
Cheers,
Jem
Hi there,
Is it possible for you to do a check for me please?
Thanks, Alison
Hi bookkeeperx ,
I'd be happy to help with this. Please send me a private message with the affected email. Thank you!
Looking forward to your response.
Regards,
EarlI feel a little dumb. I click on your link but can't see where I can message you ?
Hi,
I have a client that isn't receiving our emails. When I email through outstanding invoices and statements. They aren't receiving them. This has only just happened in the last month. They have been a client of ours for 25 years. It seems to be all the emails that contain a PDF attachment. As I can send normal emails through my outlook. Can you check if any of these emails or @ are black listed. ***** any emails that have.com.au
Hi nicole555,
Welcome to the Community Forum!
It's strange that your clients aren't getting emails with PDF attachments, especially after 25 years of it working fine. I've checked on our end, and the emails or domains in question aren't blacklisted. Here are a few steps you can try to troubleshoot this issue:
- Check your activity history to see if the emails are listed as sent.
- Sometimes, emails with attachments can be marked as spam. Ask your client to check their spam or junk email folders.
- Make sure there are no email rules or filters set up in their email client that might be moving or deleting these emails.
- Advise your client to add your email domain to their whitelist to ensure that emails from your address aren't blocked.
If the issue continues, you'll need to reach out to our support team. You can contact them through live chat via MOCA or by raising a support ticket through My Account.
Cheers,
Princess
