Forum Discussion

bcrnp2015's avatar
bcrnp2015
6 days ago

Email blacklisted?

Hi,

We keep having the same customers emails bouncing back from our MYOB the email is accounts@waikatoclutch.co.nz can you please remove this email from the blacklist if it is on there.

Thanks

Susan

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago

    Hi bcrnp2015,

     

    That email has been whitelisted now, so it should go through fine. 

     

    If the issue persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

     

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 days ago

        Hi bcrnp2015,

        After reviewing the email you provided, it was indeed blacklisted in our system. We've made the necessary changes to resolve this issue.
         

        Additionally, I’ve removed the email from this post to prevent any confidential information from being visible in a public space.

        Regards,
        Earl

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