Blacklisted Email

Question

Hi there,&nbsp;We have had a few suppliers say everytime they and try and send invoices they are getting the below message&nbsp;From:&nbsp; &lt;bounce@apps.myob.com&gt;Sent: Friday, 23 January 2026 10:27 AMSorry, email delivery was unsuccessful.Destination:&nbsp;Sent: January 23rd 2026, 10:26:25 amMessage: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.Diagnostic-Code: rejected&nbsp;Looking at similar cases on the MYOB forums, most were due to the recipient email address being blacklisted in MYOB. Could you please check and confirm if this is the case for us and fix if it is?&nbsp;&nbsp;Thank you

earl_hd · Answer

Hi LizW2,Thanks for providing the additional information. I’ve checked the email address you shared, and it’s not blacklisted in our system. At this point, I recommend confirming with your recipients whether your email address might be blacklisted in their system instead.Regards,Earl

lizw2 · Answer

Hi Earl,Thanks for your response.I ended speaking to one of your team members on the phone earlier and we were blacklisted which they lifted so we are all good now.thanks for your response

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Blacklisted Email

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