Blacklisted Email check
I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted?
Cheers
Forum Discussion
4 Replies
Hi Justin5,
Absolutely, our team can help verify whether your email address is blacklisted on our end. Before you reach out, make sure the MYOB email domains are on your allow list/whitelist ( for noreply@myob.com and *@apps.myob.com). Once you’ve confirmed the whitelist is in place, jump in on live chat via our virtual assistant MOCA, or give us a call using the number on our website, and we’ll run the check right away.
Cheers,
Princess
Thanks, which support number do you suggest is best for this case?. It's our suppliers who use MYOB and send us invoices reporting the issue. I have ask them to report it to MYOB, but I'm not sure they are understanding where the issue is. I believe this has happened because we had an outage with our mail server not long ago and it cause a lot of bounces. We have fixed the issue, but we only seem to be not getting mail to our accounts payable email. Other addresses seem to be fine.
Cheers
Hi Justin5,
The best place for support numbers is the Support for MYOB Business and AccountRight. You’ll find our team’s number there, plus other ways to reach us. Either you or your suppliers can reach out whatever’s easier, and we’ll help sort out your email address.
Cheers,
Princess
