Forum Discussion

pippypip's avatar
pippypip
Trusted Cover User
2 months ago

Card surcharges

MYOB has not yet announced how online payments will be handled after card surcharges are banned starting 1 October 2026. Less than 2 months before the ban comes into affect.  

7 Replies

  • We haven't yet "Upgrade to secure invoicing to email this invoice" as we are unhappy about opening up to all credit card sources. we are OK paying $0.25 to email an invoice but want to retain the use of Bank transfers only (as we currently do) - Can you advise the correct procedure to implement this.

    Trying to contact a "Person" for an answer seems impossible, but we certainly do not want to be open to credit card payments, Will someone please answer the question!!!

  • Teresa_5_vip's avatar
    Teresa_5_vip
    Contributing User

    Hi

    They have just announced the surcharge will be removed from 1st October, but I'm sure we will be paying for it some how.  Nothing was mentioned on the announcement. 

    Regards 

    T

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator

      Hey Teresa_5_vip​ 

      We'll be sharing practical tools and support resources to help you prepare for these changes in the coming weeks. We'll also share product-specific guidance soon so you'll know what to expect come 1 October.

      • Non-For-Profit's avatar
        Non-For-Profit
        Experienced Cover User

        Hi, we were previously forced to use MYOB online payments because without it, we'll have to manually download and then email invoices to our clients. Is there a way to continue to send invoices through MYOB's system, but turn off the card/bpay payment options? We don't want to pay/absorb the surcharges, but it's too inefficient to download and send invoices manually. It's not what we would expect of an accounting system - to force us to pay surcharges if we want to send invoices online through MYOB. We also don't wish to raise our prices to include the 1.8% for every client because we won't know if they will choose to pay by card. Thanks.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi pippypip,

     

    Thanks for your patience while we work through this. If there are any updates, we’ll make sure our customers are informed ahead of time. In the meantime, please keep an eye on your emails and this forum for announcements about upcoming changes. 

     

    Regards,

    Sai