Forum Discussion

flo666's avatar
flo666
8 months ago

change subscription not offered not help from staff

Why cant i change my subscription?
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi flo666,

     

    Thank you for your post, and welcome to the Community Forum!

     

    I understand that you're having trouble changing your MYOB subscription, and I'm here to help! To change your subscription, you'll need to be the primary contact for the account or the person who receives the subscription invoices from MYOB. You can change your subscription from our self-service portal (My Account). For more information, please refer to this Help article: MYOB subscription, invoices, and payment details.

     

    If you're having trouble with the self-service option, you can call our sales team or connect with our virtual assistant, MOCA, which can be found on our website.

     

    Feel free to create  a new post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi flo666,

 

Thank you for your post, and welcome to the Community Forum!

 

I understand that you're having trouble changing your MYOB subscription, and I'm here to help! To change your subscription, you'll need to be the primary contact for the account or the person who receives the subscription invoices from MYOB. You can change your subscription from our self-service portal (My Account). For more information, please refer to this Help article: MYOB subscription, invoices, and payment details.

 

If you're having trouble with the self-service option, you can call our sales team or connect with our virtual assistant, MOCA, which can be found on our website.

 

Feel free to create  a new post again if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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